My husband is currently deployed to Afghanistan with the USMC. Thank you for giving us the opportunity to communicate using the Iridium satellite phone that we purchased... More

Sheila C.
Jacksonville, NC

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Careers

Roadpost is a North American leader in the provisioning of international mobile phone, satellite and internet solutions for global travellers. We're also the "behind-the-scenes" provider for a number of large wireless carriers and travel partners. Through teamwork, initiative and responsiveness, our mission is to exceed our customers' expectations in a demanding competitive environment.

If you want to be a part of the new wireless world in a success-driven organization, we are looking for:

Part-Time Inbound Sales Support

As a key member of Roadpost's Customer Care team you will be responsible for promptly responding to Roadpost Customers' inquiries by telephone and email, ensuring that Client's needs are serviced accurately and professionally. Ability to work with minimal supervision, demonstrate initiative, good organizational and time management skills, and positive team spirit.

Major Responsibilities:

  • Respond to incoming calls or email within specific timeframes, in a courteous and professional manner.
  • Accurate order completion, answering questions, Customer account management and troubleshooting through telephone and email
  • Effectively and professionally qualify and close sales, resolve Customer care and billing issues
  • Escalate issues to Management when necessary
  • Keep up to date on new products, services, procedures and tools by attending training and team meetings
  • Keep management team informed of Customer feedback

Minimum Education:

  • High School graduation required
  • Post-secondary degree preferred in related field (e.g. Business, Customer Service)
  • Competency in PC applications (word processing, excel and email) is required

Minimum experience required:

This experience can be gained in previous employment in a similar job and/or on the job with the current employer

  • Minimum 6 months to 1 year experience in a Call Centre environment preferred;
  • Previous telecommunications experience preferred;
  • Excellent oral and written communication skills
  • Bilingual (French/English) an asset

If you would like to work in a dynamic environment where you are valued for your contribution, please email or fax your cover letter with resume to: hr@roadpost.com, fax: 905-272-0127.

We thank all applicants; however, only those to be interviewed will be contacted. No agencies please.